Troubleshooting and Support

Troubleshooting and Support#

Need Help?#

If you’re experiencing issues with any of the MCP servers, please contact our support team.

Submit a Support Request#

Contact Support via Email

When contacting support, please include:

  • Which server you’re using (NPI Registry, ICD-10 Codes, CMS Coverage, Clinical Trials, ChEMBL, or bioRxiv)

  • Request Metadata (request ID, date and time)

  • What you’re trying to do (brief description of your use case)

  • What’s happening (error messages, unexpected results, or other issues)

  • Steps to reproduce (what you did that led to the issue)

This information helps us assist you more quickly and effectively.

Documentation Resources#

Before contacting support, you may find answers in our server-specific documentation:

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